Support Engineer

Pula, Zagreb, Croatia

This job is not available anymore

Cenosco: Enabling safe and smart environments 

We are looking for a passionate and experienced technologist to join our team which delivers exceptional support to our wide range of global customers. Take a look and join us, we are counting more than 100 employees and we will just keep on growing.

What is the role all about?

As a Support Engineer you will drive production incidents from identification to resolution, working in close collaboration with the Application Product Owners and the Customer Success team.

The right candidate should have solid technical expertise, be a natural problem-solver and a strong communicator with a proven ability to understand complex business processes and SaaS products.

  • Responsible for providing technical application product support to our customers.
  • Take end-to-end ownership of technical product issues, including troubleshooting, identification of the root cause, issue resolution, and communication.
  • Actively monitor, diagnose, and triage issues.
  • Ensuring timely response and resolution according to the SLA.
  • Build and maintain internal knowledge base and documentation and perform knowledge-sharing with other team members.

Who are we looking for?

  • Strong problem solving and analytical skills
  • Good written and verbal communication skills in English. Ability to effectively communicate to all levels and stakeholders both internally and externally
  • Ability to prioritize tasks based on urgency and importance
  • Solution-oriented
  • Team oriented

Technical:

  • Experience with overall IT service delivery and concepts
  • High proficiency in SQL and RDBMS
  • Experience with SaaS or other software implementations
  • Good knowledge of Microsoft Office
  • Familiarity with at least one scripting language such as PowerShell, VBA, Perl, Python

What we offer

  • Work in a fast-growing and engaging industry
  • Dynamic workplaces (biking or standing behind your desk, currently also working from home)
  • 24 days of holidays
  • Competitive salary and additional benefits (Birthday gift, Meal allowance, additional bonuses)
  • A good cup of coffee or tea with a snack or fresh fruit available all day long
  • Top-notch offices and equipment
  • Continuous improvement and learning opportunities
  • Team activities, not the usual ones just to look nice on social media but what team members choose and ask for

Note: Fluency in English as a requirement is an effective one, so please send your CV and application in English.


About Cenosco 

Cenosco is the leading software company in Asset Integrity Management for asset-heavy industries. We work with world leaders in oil and gas, chemicals, renewable energy, and pulp and paper. IMS is our suite of software solutions that unify and safeguard our client’s integrity, reliability, and instrumentation.

Vision

We envision safe and smart environments for asset-heavy industries. Where their software environment, work environment, and surrounding environment, operate smartly and securely, allowing them to function at their full potential, without jeopardizing the health and safety of their people and the planet.

Mission

We are dedicated to making this vision a reality, by optimizing and spreading our integrity management solutions. Through continuous innovation and development of our IMS Suite, we strive to remain the market standard for integrity management solutions.


The Cenosco Culture

Our work culture is bound by our four core values. These values have been carefully crafted and selected internally to ensure that they served as a reflection of who we are and how we work across the entire company. At Cenosco we operate with these values at heart, and therefore consider them to be vital competencies.

Acting with integrity
We are trustworthy and reliable

Being supportive
We are attentive and take care.

Behaving innovatively
We are agile, curious, and keep growing.

Playing as a team
We are dedicated, have fun and celebrate our successes.


Job description

Support Engineer